FAQ

Frequently Asked Questions

Do you give refunds?

We issue store credit only.

Do you offer exchanges?

Unfortunately, we are unable to offer exchanges due to inventory constantly changing. 

What if I receive a damaged item?

Please email us at ivorybuckbtq@gmail.com and forward photos of any damage within two days of the delivery date.

What size should I order?

All of our items are generally true to size, but items differ according to each brand. Always read the item descriptions to see if a style runs larger or smaller. A size chart is always provided in the last slide of style images.

When will I get my order?

All in stock items ship within 48 hours. Make sure to read style descriptions to see if it is available or on pre-order.

Do you do collaborations?

Yes!! Please email ivorybuckbtq@gmail.com for more information.

Size Chart

Use our size chart as a guide for deciding which style to chose.

All of our items are generally true to size, but items can differ according to each brand. Always read the item descriptions to see if a style runs larger or smaller. A size chart is always provided in the last slide of style images as well!